TERMS AND CONDITIONS Last Updated: December 18, 2024

  1. ACCEPTANCE OF TERMS

By accessing and using www.thehopecos.com (“Website”) and the services provided by Hope Plumbing LLC (“Hope Plumbing,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Website or services.

  1. SERVICES

2.1 Service Description

  • We provide plumbing, drain cleaning, and HVAC services
  • Emergency and scheduled service appointments
  • Residential and commercial services
  • Municipal services
  • Maintenance and repair work
  • Installation services

2.2 Service Appointments

  • Appointments are subject to availability
  • Emergency services are prioritized based on severity
  • We reserve the right to reschedule appointments due to emergencies
  • 24-hour cancellation notice is required
  1. PRICING AND PAYMENT

3.1 Service Rates

  • Standard service rates apply during regular business hours
  • Premium rates apply for emergency and after-hours services
  • Additional charges may apply for parts and materials
  • Written estimates will be provided when possible

3.2 Payment Terms

  • Payment is due upon completion of service
  • We accept major credit cards, checks, and cash
  • Financing options may be available for qualifying customers
  • Late payment fees may apply to overdue accounts
  1. WARRANTY AND GUARANTEES

4.1 Workmanship

  • Parts and materials warranties as provided by manufacturers
  • Warranty void if unauthorized repairs are attempted
  • Written warranty details provided upon request

4.2 Limitations

  • Warranty does not cover damage from misuse or abuse
  • Normal wear and tear not covered
  • Acts of nature excluded from warranty
  • Modifications by unauthorized parties void warranty
  1. CUSTOMER RESPONSIBILITIES

5.1 Access and Safety

  • Provide clear access to work areas
  • Ensure safe working conditions
  • Inform technicians of potential hazards
  • Secure pets during service visits

5.2 Information Accuracy

  • Provide accurate service location details
  • Describe problems accurately
  • Disclose relevant property conditions
  • Update contact information as needed
  1. LIABILITY AND LIMITATIONS

6.1 Service Limitations

  • We reserve the right to refuse service
  • Not responsible for pre-existing conditions
  • May decline work if unsafe conditions exist
  • Cannot guarantee results in all situations

6.2 Damage Limitations

  • Limited liability to service cost
  • Not responsible for consequential damages
  • Property damage claims must be reported immediately
  • Insurance coverage details available upon request
  1. INTELLECTUAL PROPERTY

7.1 Website Content

  • All content is our intellectual property
  • No reproduction without permission
  • Trademarks and logos protected
  • Photos and graphics are proprietary
  1. COMMUNICATION

8.1 Electronic Communications

  • Consent to receive electronic communications
  • Service updates and notifications
  • Marketing communications (opt-out available)
  • Emergency service alerts
  1. TERMINATION OF SERVICES

9.1 Termination Rights

  • We reserve the right to terminate services
  • Customer may terminate services with notice
  • Incomplete work subject to partial payment
  • Refund policy applies as applicable
  1. DISPUTE RESOLUTION

10.1 Resolution Process

  • Good faith effort to resolve disputes
  • Written notification required
  • Mediation before litigation
  • Jurisdiction in Connecticut courts
  1. CHANGES TO TERMS

11.1 Modifications

  • Terms may be updated periodically
  • Changes effective upon posting
  • Continued use implies acceptance
  • Notice of material changes provided
  1. GOVERNING LAW

These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict of law provisions.

  1. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

  1. CONTACT INFORMATION

For questions about these Terms, please contact: Hope Plumbing & Drain Specialist 40 Union City Road, Suite 2A Prospect CT, 06712 Phone: (203) 217-3380 Email: customercare@thehopecos.com

  1. ACKNOWLEDGMENT

By using our services or Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.