PRIVACY POLICY Last Updated: December 12, 2024

  1. INTRODUCTION

Hope Plumbing LLC (“Hope Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.thehopecos.com) or use our services.

  1. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Name, address, and contact information
  • Service request details
  • Payment information
  • Communication preferences
  • Emergency service requests
  • Schedule and appointment information

Automatically collected information includes:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website navigation patterns
  1. HOW WE USE YOUR INFORMATION

We use the collected information to:

  • Provide plumbing and HVAC services
  • Process your service requests
  • Communicate about appointments and services
  • Send service reminders and updates
  • Process payments
  • Improve our website and services
  • Respond to emergency service calls
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  1. INFORMATION SHARING

We may share your information with:

  • Service technicians and employees
  • Payment processors
  • Marketing service providers
  • Legal authorities when required by law
  • Business partners for service delivery

We do not sell your personal information to third parties.

  1. YOUR RIGHTS

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Review and modify your account settings
  1. DATA SECURITY

We implement appropriate security measures to protect your information, including:

  • Encrypted data transmission
  • Secure payment processing
  • Limited employee access
  • Regular security assessments
  • Secure data storage
  1. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember your preferences
  • Enhance user experience

You can manage cookie preferences through your browser settings.

  1. CHILDREN’S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

    9.  CONTACT INFORMATION

For privacy-related questions or concerns, contact us at: Hope Plumbing LLC 40 Union City Road, Suite 2A Prospect CT, 06712 Phone: (203) 217-3380 Email: customercare@thehopecos.com

   10.  CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

   11. CONSENT

By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described above.

 

HOPE PLUMBING LLC TEXT MESSAGING PRIVACY POLICY

This Privacy Policy describes how Hope Plumbing LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you participate in our text messaging program and use our services.

  1. INFORMATION WE COLLECT

We collect the following information when you opt into our text messaging program:

  • Full name (required)
  • Email address (required)
  • Mobile phone number
  • Service address
  • Service history
  • Communication preferences
  • Opt-in date and time
  • Source of opt-in
  • Message interaction history
  1. HOW WE USE YOUR INFORMATION

We use your information solely for:

  • Sending service-related communications
  • Appointment scheduling and confirmations
  • Emergency service notifications
  • Account updates and billing information
  • Service maintenance reminders
  • Customer support
  • Program administration
  • Legal compliance
  1. TEXT MESSAGE PROGRAM SPECIFICS

Our text messaging program includes:

  • Service notifications
  • Appointment reminders
  • Emergency alerts
  • Account updates
  • Maintenance recommendations
  • Payment confirmations

Message frequency varies based on service activity (typically 4-6 messages per month).

  1. DATA PROTECTION AND SHARING
  • We are committed to protecting your privacy:
  • We NEVER sell, rent, or share opt-in lists
  • All opt-in data is collected directly by Hope Plumbing LLC
  • Information is securely stored with industry-standard encryption
  • Access is limited to authorized personnel only
  • We maintain strict data security protocols
  1. YOUR RIGHTS AND CHOICES

You have the right to:

  • Opt-out of messages at any time
  • Request your information
  • Update your preferences
  • Delete your information
  • Review your messaging history

To exercise these rights:

  1. CONSENT AND OPT-OUT

Consent:

  • Opt-in is required for messaging program enrollment
  • Consent is not required for purchases or services
  • We maintain records of all opt-in confirmations

Opt-Out Methods:

  1. DATA RETENTION

We retain your information for:

  • Active customer accounts: Duration of service relationship
  • Inactive accounts: As required by law
  • Opt-out records: Permanently maintained
  1. SECURITY MEASURES

We protect your information through:

  • Encryption protocols
  • Secure servers
  • Access controls
  • Regular security audits
  • Employee training
  • Incident response procedures
  1. COMPLIANCE WITH REGULATIONS

This Privacy Policy complies with:

  • CTIA Messaging Guidelines
  • ‘Carrier Requirements (AT&T, T-Mobile, Verizon)
  • DCA Standards
  • TCR Requirements
  • Applicable State and Federal Laws
  1. CONTACT INFORMATION

For privacy-related questions:

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Modified” date. Continued use of our services after changes constitutes acceptance of the updated policy.

   12.  CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect information from children under 13 years of age.

   13.  TEXT MESSAGE DISCLOSURE

“Message and data rates may apply. Message frequency varies. For help, reply HELP or contact customercare@thehopecos.com. To opt-out, reply STOP.”

This Privacy Policy reflects our commitment to:

  1. ✓ Transparent data collection
  2. ✓ Secure information handling
  3. ✓ Consumer privacy rights
  4. ✓ DCA compliance
  5. ✓ Clear opt-in/opt-out procedures
  6. ✓ No sharing of opt-in lists
  7. ✓ Direct collection of consumer data
  8. ✓ Clear disclosure of practices

By participating in our text message program, you acknowledge that you have read, understood, and agree to this Privacy Policy.